As a Zendesk Technology Qualified Partner, we are certified by Zendesk to provide technical expertise and support for implementing and customizing Zendesk ticket systems and solutions. Our skills and knowledge ensure your unit or squadron can integrate Zendesk, develop custom apps and integrations, and tailor your new Zendesk ticket system for optimal performance.
KEY ROLES AND SERVICES OF A ZENDESK TECHNOLOGY QUALIFIED PARTNER
Consulting: Our collaborative approach helps units and squadrons find the best way to leverage Zendesk for their needs, including package selection, implementation planning, and process optimization.
Implementation: By assisting with the initial build and design of your Zendesk ticket system, we ensure a smooth and successful roll-out.
Customization: We develop custom apps, integrations, themes, and automations to tailor your Zendesk ticket system to the military environment.
Optimization: We help your unit or squadron streamline Zendesk ticket system workflows, improve agent efficiency, and improve overall customer interactions.
Training: We provide training to agents and administrators on how to best use your Zendesk ticket system.
Migration: We take care of migrating data from your previous ticket systems to Zendesk.
Elevated Care Support: We can provide ongoing expertise and support for your team, as well as ongoing maintenance for your Zendesk ticket system.