Zendesk is a customer experience (CX) software platform that helps organizations use fewer resources to improve communication, customer reactions, relationships, and results. Zendesk offers features like ticketing, messaging, a help center, and other tools to manage and resolve customer issues efficiently.

As an approved ZenDesk technology partner, Military Design Source is your trusted partner for effectively and efficiently implementing a ZenDesk ticket system that provides measurable, concrete results. With our decades of experience working with military marketing professionals, we can help you save time, save money, reduce errors, improve customer satisfaction, and measure results.

The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Using Zendesk rather than another system allows you to operate in a FedRAMP-compliant manner. Military Design Source can help guide you through the FedRAMP authorization process.

There is no one-size-fits-all approach, and multiple factors – including customer availability, team size, and project complexity – will help determine the length of an implementation. Given the scope of a project, implementation can take anywhere from one to three months, in general.

System migration can be a bit more complicated than implementing a new system from scratch. Generally, migrating from one system to another can take 2-4 months.

In general we do accept VAT forms. Please contact us for details.

We accept credit cards and government purchase cards as long as they are VISA or MASTERCARD. Please feel free to contact us anytime in case you have questions.